Visitor regulations for M Leuven and St. Peter's Church

ARTICLE 1
When you buy an admission ticket, you agree to M Leuven and St. Peter's Church’s General Terms and Conditions for visitors. The rights and obligations of both the museum (M Leuven and St. Peter's Church) and the visitor are described below. Visitors to the museum are expected to know and comply with these regulations.

ARTICLE 2
To visit the museum rooms you must be in possession of a valid admission ticket. If one or more of the exhibition rooms are not accessible, this does not entitle you to a full or partial refund of your ticket.

ARTICLE 3
There are lockers that operate with a token which you can collect from the reception desk.
M Leuven is not responsible for any loss, theft or damage. Unclaimed items left after closing time are considered as found objects.

ARTICLE 4
You may not enter the exhibition rooms with

• hand luggage larger than 34 x 22 cm;
• means of transport other than wheelchairs, prams, buggies and walking frames;
• baby backpacks and rucksacks larger than 34 x 22 cm;
• walking sticks with unprotected ends;
• umbrellas, capes and coats which visitors are unable to carry over the arm or on the shoulder
• objects which – given the purpose for which they are used or their characteristics - pose a risk to the safety of persons, works of art or the buildings;
• (domestic) animals, except guide dogs;
• small rucksacks are allowed provided they are no bigger than hand luggage (34 x 22 cm). They must be carried on the hand or on the chest (not on the back). This is a non-exhaustive list and staff can always decide whether an object is permitted during a visit to the museum.

ARTICLE 5
For security reasons, the museum may ask visitors to open bags and cases and to show their contents. They may also search bags and cases when this is deemed necessary.

ARTICLE 6
Visitors will not be admitted to the museum premises if:

• the admission ticket is no longer complete or if the ticket has been manipulated;
• the visitor is clearly under the influence of alcohol, narcotics or similar substances;
• the visitor is clearly disrupting the order or appears to intend to do so;
• the visitor clearly refuses to behave in accordance with the guidelines, instructions, house rules or etiquette set by M Leuven;
• the visitor wishes to enter the museum with bare feet and/or bare upper and/or lower body;
• the visitor is in possession of legally prohibited or dangerous goods, materials or objects such as fireworks, glass bottles and cans;
• banners with - in the museum’s opinion - discriminating or provocative texts;
• chains, firearms, striking, stabbing or punching weapons or other objects that can be used as a weapon to disrupt the order.

ARTICLE 7
Children must be accompanied by adults. Parents, supervisors or teachers of children/groups are responsible for the behaviour of the persons they accompany.

ARTICLE 8
In the museum, you may not

• stand at an unsafe distance (less than 60 cm) from the work of art, touch the exhibited objects, point to the works of art with an object;
• lean against walls, run, push each other, slide or climb on the benches;
• deliberately and for long periods of time hinder other visitors and form an obstruction in the passages and exits, in particular by sitting on the stairs;
• smoke;
• carry drinks/liquids in glass bottles/cans or other containers unless the necessary use can be proven with a certificate from a qualified doctor;
• use any sources of noise pollution;
• engaging in trade, advertising, propaganda or canvassing;
• take photographs, using lamps, flash equipment and tripods, and make video and film recordings without M's written permission in advance. In addition, it is prohibited - without the prior written permission of M - to publish or reproduce photo, video and film recordings in any way and with any medium, including electronic media. M is not responsible for the any photographic material published without the appropriate permission.

Staff may intervene in the event of a breach of the above guidelines.

ARTICLE 9
In the event of any unlawfulness or irregularity, all necessary measures may be taken and in particular the closing of entrances and the checking of exits. This means that visitors are expected to remain within the M buildings until the designated authorities arrive on site.

ARTICLE 10
In the event of excessive crowds, disturbances or natural events which could endanger the safety of persons, works of art or goods, a decision may be taken to close down the museum partially or completely or to change the opening hours.

ARTICLE 11
The visitor has no recourse to the following circumstances, among others, which will never result in any obligation for the museum to pay compensation to the visitor

• partial closure of the museum, including, but not limited to, due to the construction or dismantling of exhibitions
• nuisance or inconvenience caused by other visitors, including but not limited to noise, inappropriate behaviour and theft;
• nuisance or inconvenience caused by maintenance work, including but not limited to remodelling or rearranging rooms;
• nuisance or inconvenience caused by facilities in the museum not functioning properly.

ARTICLE 12
Visitors may submit complaints, suggestions for improvement and requests for repayment of admission fees in writing. There is a complaints and suggestions form available at the reception desk for this purpose.

Complaints about M must be addressed to M in writing within six weeks of the visit. Complaints after this period will not be dealt with.

M will investigate the complaint and reply in writing within 30 days of receipt. If the investigation has not yet been completed, the complainant is informed of this, together with the likely date of reply. If M considers the complaint to be justified, the ticket will be refunded.

Refunds can only be made on the basis of the original ticket and only if the request is submitted to M within six weeks of the visit. There will be no repayment for complaints that relate to

• the non-visibility of objects from M's permanent collection;
• the partial closure of the museum complex, including but not limited to due to the construction or dismantling of exhibitions;
• nuisance or inconvenience caused by other visitors, including but not limited to noise, inappropriate behaviour, theft and harassment .

ARTICLE 13
Refusal to comply with the provisions of these General Terms and Conditions will result in immediate the removal from the museum.

ARTICLE 14
Objects that visitors have found within the museum complex can be handed in at the museum’s reception desk. The museum will do its best to return any found object. Objects where the owner or rightful claimant cannot be found will be handed over to the police after three months.